Privacy & Confidentiality
Discretion as practice — names, records, and the data we hold.
How do you protect a client's privacy?
Privacy is the practice. Files are held on encrypted, EU-based systems with named-staff access only; we never publish member names, never post photographs of members or their stays, and never confirm or deny a relationship to third parties. NDAs are available on request; for high-profile clients we operate by default as if one is in place.
Every advisor and supplier in the network is bound to the same standard by contract — confidentiality is a condition of working with the house, not a courtesy.
The data we hold is the minimum needed for the work — identity and contact details, passport details where required by law for a flight or charter, preferences, and the history of arrangements. Files are anonymised after seven years in line with Greek tax retention rules; our Privacy Statement sets out the legal bases in full, and members may request a full export of their file, or deletion, at any moment.
Will my name appear on any reservation?
Only if you wish. By default, reservations are placed under a house alias and unmasked only where the law requires it — boarding a yacht, checking into a hotel. Restaurant tables, private events, and venue access can usually be held without your name attached at all.
Flight manifests carry your legal name by law; the meet-and-greet is handled so the public-facing handover is brief. Where full anonymity is preferred, the limits — Greek law, hotel registration, charter manifests — are discussed at the planning stage.
