Our Community Values, Privacy Statement, Terms of Use, Cookies Policy, and Club Rules collectively constitute the complete policy framework governing your use of our website.
Privacy Statement
Greek Concierge understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://greekconcierge.com ("Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Policy is deemed to occur upon your first use of Our Site.
- 1. Definitions and Interpretation
- 2. Information About Us
- 3. What Does This Policy Cover?
- 4. What Is Personal Data?
- 5. What Are My Rights?
- 6. What Data Do You Collect and How?
- 7. How Do You Use My Personal Data?
- 8. How Long Will You Keep My Personal Data?
- 9. How and Where Do You Store or Transfer My Personal Data?
- 10. Do You Share My Personal Data?
- 11. How Can I Control My Personal Data?
- 12. Can I Withhold Information?
- 13. How Can I Access My Personal Data?
- 14. How Do You Use Cookies?
- 15. How Do I Contact You?
- 16. Changes to this Privacy Policy
- 1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
- "Account" means an account required to access and/or use certain areas and features of Our Site;
- "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
- "Our Site" means this website, https://greekconcierge.com;
- "UK and EU Cookie Law" means the relevant parts of the Privacy and Electronic Communications Regulations 2003;
- "We/Us/Our" means Greek Concierge, the business name controlling and maintaining Our Site
- 2. Information About Us
Our Site, business name, and any respective trademarks associated with the trade of our business are wholly owned by Royist Ltd, a limited liability company registered in England & Wales No: 11310686. Registered address, 5th Floor, 167-169 Great Portland St, W1W 5PF, London, United Kingdom.
- 3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites, but we have no control over how your data is collected, stored or used by other websites and we advise you to check their privacy policies before providing any data to them.
- 4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 as 'any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier'. Personal data is essentially any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and online identifiers.
- 5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) The right to restrict the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business.
h) Rights relating to automated decision-making and profiling, though we do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed.
- 6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out below, using the methods also set out below. Please also see section 14 for more information about our use of Cookies and similar technologies.
Identity Information: We collect identity information such as your name, title, date of birth, and gender directly from you when you register on our site, attend our events, or via third parties.
Contact Information: Your contact information, including address, email, social media profiles, and phone number, is collected directly from you as well as from third-party sources.
Payment Information: When you purchase tickets or services from us, we collect your payment information, such as card details and bank account information, directly from you.
Transaction Information: Details about your payments and purchases made with our company are collected directly from you during the transaction process.
Marketing Preferences: If you opt-in to receive marketing communications from us, we collect your preferences for email, SMS, and postal marketing directly from you.
- 7. How Do You Use My Personal Data?
Under data protection law, we are required to rely on one or more legal bases to collect and use your personal data. We mainly process data based on:
- Performing a contract with you (e.g. providing event services)
- Our legitimate interests in effective operations and marketing
- Your consent (e.g. for marketing)
We use your personal data for the following purposes:
- Providing event services and managing your attendance
- Administering Our Site and your Account
- Processing payments and managing transactions
- Personalising and tailoring ads and communications
- Supplying you with information, products or services you request
- Communicating with you about events, services, offers
- Managing our business operations and IT
- 8. How Long Will You Keep My Personal Data?
We will only keep your personal data for as long as necessary for the purposes for which it was collected, including to meet any legal, regulatory, accounting or reporting requirements.
In general, we keep:
- Identity & Contact Data: While you have an active Account/relationship with us
- Payment & Transaction Data: For 6 years after transaction for tax/legal purposes
- Marketing Preferences: Until you withdraw consent/opt-out
- Analytics Data: For 2 years after collection
- 9. How and Where Do You Store or Transfer My Personal Data?
We store your data securely in the UK and European Economic Area. Some third party service providers we use may transfer data outside the EEA but this is subject to strict security and legal requirements.
We take all reasonable steps to ensure your data is processed securely, including using appropriate technical and organisational security measures.
- 10. Do You Share My Personal Data?
We may share your personal data with trusted third party service providers who perform services and functions on our behalf, such as payment processors, venue providers, marketing and analytics providers. These third parties are required to only use your data as necessary to perform their services.
We may also share your data with other companies in our corporate group, or disclose data to legal/regulatory authorities if required.
In the event we sell or reorganise our business, your data may be transferred to the successor organisation.
Where we share data with third parties, we put contractual and security measures in place to protect your data and ensure compliance with data protection law.
- 11. How Can I Control My Personal Data?
In addition to your rights under the Data Protection Legislation, outlined in section 5, when you submit personal data to Our Site or sign up to an Account, you may be given options to restrict our use of your personal data. This may include the ability to opt-out of receiving marketing communications from us.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). These may help to prevent you receiving unsolicited marketing communications.
- 12. Can I Withhold Information?
You may access certain limited areas of Our Site without providing any personal data. However, to use all features and functions available on Our Site, attend our events, or receive our products/services, you may be required to submit personal data.
You may restrict or object to our use of your personal data for marketing purposes at any time by contacting us or updating your preferences. If you do so, we will restrict the processing of your data for those purposes.
- 13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details by making a "subject access request". All such requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is normally no charge for a subject access request. However, if your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs.
We aim to respond to subject access requests within one month of receiving them, although in some cases we may need more time depending on the complexity of the request.
- 14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. By using Our Site, you may also receive certain third-party Cookies on your computer or device from other services/features used on Our Site.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent, you enable us to provide the best possible experience and service to you. You may deny consent if you wish, but certain features of Our Site may not function fully.
You can control and disable Cookies through your browser settings. Most browsers allow you to reject Cookies, although this may impact your ability to access certain features of Our Site. For more information, refer to your browser's help menu.
You can find out more information about Cookies on Our Site by referring to our respective Cookies Policy.
- 15. How Do I Contact You?
For any inquiries related to your personal data and data protection, including making a subject access request, please reach out to us exclusively via email. To ensure that we can address your request efficiently and comply with data protection laws, please provide the following information in your email:
- Your Full Name: So we can verify your identity and locate your data in our system.
- Contact Information: Including your email address and phone number, if applicable, for any follow-up communication.
- Details of Your Request: Clearly state whether you're seeking access to your data, wish to correct or delete your data, or have other data protection concerns. The more specific you are, the better we can assist you.
- Any Relevant Dates: If your request relates to specific interactions or time periods, please include this information to help us narrow down our search.
Please send your detailed request to our designated Data Protection Officer (DPO) at privacy@greekconcierge.com.
We take your privacy seriously and will endeavour to respond to your inquiry as promptly as possible, and in accordance with applicable data protection laws.
- 16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time, so you should check this page regularly to ensure you understand any changes. This Policy was last updated on 29th March 2024.